Event cancellation and refund policy.
This policy covers every in-person TLC event, including seminars and camps. Plans change sometimes, and we want you to know exactly where you stand if yours do.
How to cancel
Call TLC headquarters at (215) 657-1701. We handle every cancellation by phone so we can confirm it with you directly, which means we can't accept cancellations by email.
Refunds
If you cancel more than 14 days before the event, you'll receive a full refund minus a 3% processing fee. If you cancel within 14 days of the event or don't attend, we aren't able to offer a refund.
Severe weather and emergencies
If severe weather or a declared state of emergency in your home state keeps you from attending, call us by 12:00 noon on the first day of the event. There's no penalty, and we'll refund any fees we haven't already paid out to the venue or vendors on your behalf.
Refund timing
Please allow 5-7 business days for your refund to post.
Questions about your registration?
Call TLC headquarters at (215) 657-1701. We're happy to walk through your options before you decide.
We can't wait to see you there.